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faq's

are you a retail store?

gigi is not a retail store, but I welcome visitors when I am at the studio, and of course, by appointment. just give me a call… I would love to see you!

what is the best way to contact you?

please contact me via email info@gigi-gifts.com.
I am in-and-out a lot so it is the best way to reach me. I will get back to you within one business day.

how long will it take to receive my order?

this is a guideline & is not a guarantee PROCESSING TIME: 8 - 10 business days after the day you order

need it quickly? contact me so we can discuss it as some items take longer.

info@gigi-gifts.com or 610.828.8432

how will my order be shipped?

all orders are mailed USPS priority mail with delivery confirmation

do you include a receipt with pricing info with the order?

no. i include a gift note but no pricing information is EVER included.

do you have a return policy?

because all items are customized, I do not accept returns or cancellations. if you have a problem with any order, I will do everything to make it right for you.

do you gift wrap?post-box-2

yes - gift wrap any item for $3 in our signature gift wrap.  a hand-written note is included with your gift message.

can I create a customized gift?

absolutely! although it is not possible to show every item on this site, I have rattles, stuffed animals, books, games, crayons and all kinds of things to add to your personalized item. i would love to work with you to develop a custom gift that will reflect exactly what you have in mind. contact me and i will gladly work with you to develop your idea.

do all items include a free monogram?

yes - one free three letter monogram or one name is included.

can you put extra lettering or words?

yes - call me at 610.828.8432 for pricing.

is your monogramming done on premises?

yes - i do all monogramming personally with great attention to detail.